Customer Survey - Anderson Group

The information that you provide below will be transmitted to us securely. Please answer all of the questions honestly, we want your feedback!

Over time we’ll be enhancing this survey by adding more questions to help us make our client experience even better.

CUSTOMER SURVEY

Contact Information (or feel free to leave anonymously)

Name

Policy Type

Email Address

Account Manager

If you were not able to talk to your Account Manager when you called, how long did it take to receive a return call?

What is a reasonable time period in which to receive a return call?

How would you rate the Account Manager’s overall level of courtesy?

Do you feel the Account Manager exhibited genuine concern about you, your needs and your issue?

Did the Account Manager effectively communicate the steps that would be taken to resolve your issue?

Were all of your questions answered to your satisfaction?

Do you feel the Account Manager possessed sufficient knowledge to address your issue?

Did the Account Manager offer a timeframe for completion if there were actions to be taken?

Do you feel your issue was sufficiently addressed?

What do you think of our new site? What do you specifically like/dislike?

What can Anderson Group do to improve your client satisfaction?

Comments and Other Information: